Contact us

MyHome

The majority of our services can be requested by tenants and leaseholders through MyHome (formerly MyTHH), our housing management online portal. Find out how you can register and manage your online account, and what services you can request.

Not a resident of Tower Hamlets Council, or can't find what you're looking for on MyHome?

Some of our services are available directly on our website and do not require access to our customer portal. To access these services please click here.

 

 

Tower Hamlets Town Hall 

160 Whitechapel Road, E1 1BJ

Our Residents' Hub offers residents free face to face services by appointment only. We offer appointments 11 AM-3 PM, Tuesday-Thursday. You can book your appointments online here. 

Our Resident Hub is located in Tower Hamlets Town Hall, 160 Whitechapel Road, London E1 1BJ.

Please note that due to high call volumes it may take longer for us to answer your call.  We would appreciate it if you would use MyHome as an alternative, including to report non-emergency repairs.

Tel: 020 7364 5015

Freephone number: 0800 376 1637

8:30am - 5pm Monday to Friday
(Lines open at 10am on the last Wednesday of every month)

• Twitter
• Facebook

We monitor our social media accounts Monday to Friday during office hours. Please note that we cannot take repair requests via social media.

 

You can email us at Contactus@thh.org.uk

You can also use our online self-service portal MyHome as an alternative, including to report non-emergency repairs.