From November 1st 2023, MyTHH will become MyHome as a result of the housing management service going back in house to the council. This change will not affect the way residents can access or use their online housing management portal.
MyHome allows tenants and leaseholders to access their own online account and manage a range of services at any time of the day or night. Accounts can be accessed using a variety of devices, including mobile phones and tablets.
Using the My Repairs service, if you are a tenant, you can view a list of recent and current repairs for your property. Also, both tenants and leaseholders can view repairs for their block, estate and communal equipment such as lifts, door entry systems and boilers. You can check for updates on these repairs and use the secure messaging function to send us chase ups. You can also request repairs using our reporting system which uses a series of easy-to-follow pictures to identify the correct repair.
Using the Contact Us service you can request a range of different services, including getting a replacement rent card, making a request to have a lodger (tenants only) or matters related to parking, garages, sheds and bike shelters. We will be making new services available over the coming months. You can also see a history of recent contacts you have had with us, whether online, over the phone or face-to-face, including what these were about, when we responded (and were due to respond according to our Customer Promises), and what the outcome was.
Using the My Personal Details service you can update the information we hold about you, including equality and diversity information to help us deliver better services. (Soon you will also be able to update your contact address – which is where we would write to you with essential news such as rent notifications or service charge invoices).
Using the My Contact Details service you can make sure we have your current contact details including phone numbers and your email address. This helps us keep in touch with you by phone, text or email including sending you updates on the progress of repairs.
Using the My Rent Accounts service, if you are a tenant or have a parking space, shed or garage licence you can access your rent account, see a full transaction listing to check payments have been made etc., see any upcoming scheduled payments, and even set up a direct debit.
Using the My Service Charge Account service, if you are a leaseholder, you can view your service charge account and all the invoices related to your property. You can also directly download a PDF copy of your service charge account.
Using the My Login Details service you can update your MyHome login details including resetting your password and memorable question/answer. If you forget your password and cannot login to MyHome, you can use the password reset option on the login page to reset your password.
Registering for MyHome is quick and easy- you only need a few pieces of basic information about yourself (and an email address) and you’ll be up and running in no time.
If you’re having any problems just follow our simple step-by-step guide:
Navigate to the homepage by adding my.thh.org.uk to a web browser. On the homepage, click 'create an account' at the very bottom of the page.
You’ll go through to the registration page where you’ll need to enter the following information:
- Your email address
- A password for the account (this must have at least 8 characters and include 1 capital letter, 1 lower case letter and 1 number)
Once you've entered this information, click 'next' and you'll see the 'check email' screen.
You'll then need to check the email account you registered with for a confirmation email so that you can complete the registration. (Please remember to check Spam folders for the email).
When you've located the email in your inbox, follow the instructions to verify and finish setting up your account.
Once you've followed the link in your email you'll be taken back to MyHome to finish your registration.
You’ll need to associate the MyHome account you have just created with your rent account or service charge account. To do this you’ll need to provide your Payment Reference number, if you’re a tenant, or for leaseholders your Account Number as printed on the invoices and statements we send you.
You’ll also need to enter your personal details including Surname, First Name and Date of Birth – we use these, with the Payment Reference/Account Number, to authenticate your identity against the details we hold in our systems to ensure you, and only you, have access to your own data.
Finally you’ll also need to specify a memorable question and answer and accept the Terms and Conditions and click FINISH.
You will then be taken back to the login screen where you can use the email address, password and memorable answer you have set to access your account.