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Accessibility statement

Accessibility statement

Accessibility Statement 

This accessibility statement applies to, which is run by the council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • instances of insufficient contrast between the text and background
  • headings are not all structured in a way that helps assistive technology understand how content is structured
  • you cannot always modify the size of font
  • you cannot always skip to the main content when using a screen reader

Feedback and contact information

You can make a request for content in accessible formats or give us feedback by calling 020 7364 5015. 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital team by emailing 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content 

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

  • Some images do not have a text alternative (1.1.1. Non-text Content Level A)
  • Colour contrast of text is insufficient for users with low vision. (1.4.3 Contrast (Minimum) (Level AA).
  • Not all pages have titles that describe topic or purpose (2.4.2. Level A)
  • Not all link purposes can be determined from the link text alone (2.4.9 Level AAA)
  • Not all pages have titles (2.4.2 Level A)
  • Not all pages use section headings to organise content (2.4.10 Level AAA)
  • Not all pages have a mechanism to identify the meaning of abbreviations (3.1.4 Level AAA)
  • Some container elements are empty or do not have unique IDs (4.1.1 Level A)
  • Many documents are in less accessible formats, for example PDF.

We plan to fix all of these issues by 1st November 2023. When we publish new content, we will make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We plan to replace PDFs that are ‘in scope’ with web pages or, where that is not possible, make the PDF accessible, starting with the most frequently downloaded and most important PDFs. 

Disproportionate burden

It may not be possible to make some of our more complex PDFs accessible, but you can request these in a different format. 

Preparation of this accessibility statement

This statement was prepared on 24 November 2022. 

We use SiteImprove to test the accessibility of the website every week.