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Welcome to your new home

Your rights and responsibilities and minimum standard you can expect moving into you new home

Welcome to your new home

Tower Hamlets Council manages your home. We hope that you will enjoy living in your home and we will do everything we can to help. Here you will find everything you need to know as a new tenant. Let us know if you need any of this information in alternative formats. 

Our Lettable Standard 

Before you move into your new home we will ensure the property is safe, clean and in a reasonable state of repair. This is called the lettable standard and sets out the minimum standard our properties will meet when you first move in. 

Click here to download our booklet or read below. 

Things you will need to do 

Before you move into your new home you will need to arrange gas and electricity suppliers. If you are an existing Council tenant, you must terminate the tenancy on the property you are moving from and hand in all the keys. This will be explained in more detail when you sign the tenancy agreement for your new home

We’re here to help 

We want you to enjoy your new home. If you find that the property is not in the condition that has been outlined above, please let us know, so that we can resolve any issues as soon as possible

Our Tenancy Rules 

Our Tenancy Rules set out the rules you have agreed to follow when signing your tenancy agreement.