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Repairs service - important information

Our repairs service is currently experiencing issues and repairs may be delayed
Tower Hamlets Homes -
30 October 2020

If you have reported a routine repair to us then unfortunately there will be a delay in it being completed.

Following the earlier lockdown, the ongoing pandemic and the current lockdown restrictions, our repairs service has been significantly disrupted. Currently we are prioritising emergency repairs and which includes all urgent and essential repairs.

We are currently experiencing a period of high demand for all repairs. Our contractor, Mears, is making efforts to contact all residents with an overdue repair to discuss when the repair is likely to be carried out.

The coronavirus pandemic has caused staff shortages for our contractor and we also have a large number of repair requests to deal with.

We apologise for the inconvenience which this may cause and we will resume normal service as soon as we can.

Please continue to report all non-emergency repairs using MyTHH external link please also use this to check the status of an existing repair.

(Please note that MyTHH will be down for essential maintenance between the 6-13 November. During this time you can still report non-emergency repairs online via Repairs Direct. Read more about the upgrade to MyTHH on this page.)

Tower Hamlets Homes -
30 October 2020