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Cleaning and caretaking

Our caretakers look after communal shared areas and keep them clean and safe for residents and their visitors.

What do our caretakers do?

Our caretakers are a committed team, striving to keep your neighbourhood clean, tidy and safe. We have over 150 caretakers working across our estates. They clean internal communal parts of the estates including lifts, lobbies and block entrances. They also sweep and litter pick other estate areas such as paths, roads, and parking areas and lawns. Your caretakers regularly check light bulbs and report any identified communal repairs. They also report anti-social behaviour issues including vandalism and rough sleepers.


Caretakers cleaning on an estate
Caretakers cleaning on an estate

Caretakers remove graffiti as quickly as possible to keep our estates looking welcoming and safe. We remove offensive graffiti within 24 hours. Non-offensive graffiti we remove within 5 days. Caretakers keep a watchful eye on your estate, feeding back to us on any issues they see. They also do monthly fire safety inspections. In case of bad weather such as heavy snow or ice they will grit footpaths and communal entrances to make sure you can get to and from your home safely. When needed caretakers unblock rubbish chutes, remove dumped waste, check play areas and remove weeds and leaves.

Once a year our contractor cleans all communal windows and bins.

We also have a mobile team on call 24/7 for any urgent health and safety issues.

The caretakers are easy to spot, wearing uniform and Hi-Vis vests. We encourage you to say hello to your caretaker, and talk to them about any caretaking issues you may have. Caretakers work 8am-4pm Monday to Friday.

What can I do to help?

Please respect the communal areas of our estates. Always dispose of rubbish correctly, and recycle as much as possible.

If you need to report any caretaking issues or graffiti, you can call our contact centre on 0207 364 5015, or request a service online. 

For waste disposal issue including schedules and missed bin collections please visit LBTH Streetline or call 0207 364 5004.


Information about recycling can be found on the Tower Hamlets Council website