The cost of living has made things tough but we're here to help. If you're struggling to pay rent, don't hesitate to call us. Our team is friendly and can review your rent account and payment options. We also offer help with debts, claiming benefits, and reducing bills.
Income Team
If you're worried about money, stressed about paying rent or in arrears, our Financial Inclusion and Tenancy Support Officers can help Tower Hamlets residents over the phone, by email or face to face.
How can I get in touch?
Our Financial Inclusion and Tenancy Support Officers can help you over the phone, by email or face to face. We run a drop in session at the Town Hall every Wednesday. If you need help outside of these times:
Call us at 020 7364 5015 (option 3, option 3) or email us a welfarereform@towerhamlets.gov.uk
Appointments only surgeries
Call us to pre-book an appointment or just drop in - we can offer free, confidential advice on Welfare Reform, including Universal Credit, Bedroom Tax, Benefit Cap and Non-Dependant Deductions.
Dates, times and locations of our surgeries are as follows. Call us to find out more.
Wednesday, 10am to 4pm
Tower Hamlets Town Hall
160 Whitechapel Road
London
E1 1BJ
Request help online
You can request a call by clicking the button below, filling out a few of your details and one of our financial inclusion officers will be in touch with support.
What help is available?
Struggling with rent payments?
If you are having problems paying your rent we can arrange for free independent advice from a financial specialist, or a Financial Inclusion Officer can contact you to discuss and support you with any welfare benefits you may be entitled to.
We can:
- Talk through your options and give you clear advice
- Help you get back on track with your payments
- Set up an ‘any day, any frequency’ Direct Debit
- Make an agreement with you to pay off your arrears to help you avoid further action
- Make a referral to a specialist money advice service to help you budget
- Check you're getting the most out of your benefit and tax credits
- Let you know where you can get help to open a bank account.
Need advice on how to manage your money?
If you’re facing a shortfall we might be able to help your money go further and we can also refer you, confidentially, to other free advice centres in Tower Hamlets who can help with managing money and reducing debts. Contact us to find out more.
Who might we refer you to?
We can refer you to specialist money and debt advisors who offer free, confidential, independent advice on debt and money management.
We can refer you to:
- Tower Hamlets Floating Support Service
- LBTH Money Advice Service (Tenants only)
- Limehouse Project
- Account 3
Financial Health Centre
The Financial Health Centre is open to anyone who lives in the Borough of Tower Hamlets. The FHC brings a range of benefits specialists plus training and employment organisations together under one roof. It is a one-stop shop to help people manage their finances or get back into work or training.
What help is available?
The FHC is here to help the residents of Tower Hamlets with:
- Debt
- Welfare benefits
- Universal Credit
- Employment
- Housing
- Money management
- Training and job search
- Disability matters
How can I book an appointment?
Drop in to book an appointment, email us at fhc@thh.org.uk or give us a ring on 0207 364 2200.
We're open 9.30am to 4.30, Monday to Friday at:
Raynham House
Massingham St
E1 4EB