Tenants and Residents Associations (TRAs)
TRAs are a great way to get involved in your community. They give a voice to residents who want to get involved in how their homes and neighbourhoods run. The TRAs below are listed by neighbourhood. If you have any queries or would like to contact a TRA without contact details here, please email community.partnerships@thh.org.uk.
Approach
Patriot Square and Mayfield House TRA
First Floor Community Hall
Mayfield House
Cambridge Heath Road
E2 9LG
Chair: Margaret Wilson
Email: patriotandmayfieldtra@gmail.com
Wellington Estate TRA
Chair: Gerry Matthews
Email: wellingtonestatetra@gmail.com
Tel: 07483 842356
Facebook: https://www.facebook.com/wellingtonestate/
Avebury
Sorry, there is no recognised TRA in this neighbourhood.
Barleymow
Barleymow TRA
Barleymow TRA Hall
Brewster House
Three Colt Street
E14 8HU
Chair: Derrick Cutler
Berner & Royal Mint
10-44 Ellen Street Leaseholders' Association
Ellen Street
London E1 1PE
Chair: Javeed-Ghazia Ayyub
Berner Estate Leaseholders Association
Chair: Jamalur Rahman
Email: bernerlha@gmail.com
Royal Mint Estate TRA
Chair: Naz Islam
Email: Royalmint.tra@gmail.com
Bethnal Green Road
Hereford Residents' Association
Westhope House
Derbyshire Street
E2 6HL
Chair: Jerome Flinders
Email: JeromeFlindersTRA@gmail.com
Granby TRA
Location under refurbishment
Chair: Lorraine Smith
Birchfield
Birchfield TRA
Chair: Muna Mohamed
Email: birchfieldtra@hotmail.com
Boundary
Boundary TRA
St Hilda's Community Centre
18 Club Row
London
E2 7EY
Chair: Susanna Kow
Email: boundary.tra@gmail.com
Chicksand
Chicksand East TRA
Ground Floor
Pauline House
Old Montague Street
E1 5NX
Interim Chair: Ruhel Islam
VMRM TRA
Pauline House
Old Montague Street
London E1
Chair: Anam Hoque
Email: VMRMTRA@gmail.com
Collingwood
Collingwood TRA
Collingwood Community Hall
[Below Orion House]
Barnsley Street
London
E1 5BY
Chair: Iain Lawson
General enquiries: Phil Sedler - 02072 475269
Hall bookings & enquires: Kenneth - 07983 143827
Cranbrook
Cranbrook TRA
Cranbrook Community Centre
Mace Street
E2 0RB
Chair: Liam McQuade
Main Contact: Janet Burns (Treasurer)
Tel (text only): 07855 988374
Dorset
Columbia TRA
11 Ravenscroft Street
E2 7SH
Chair: Kevin McKenna
Email: chair@columbiatra.org.uk; info@columbiatra.org.uk
Web: http://columbiatra.org.uk/
Cuff Point Leaseholders' Association
Columbia Road
London
E2 7PP
Chair: Russell Johnston
Email:
cuff-point-leaseholders-association@googlegroups.com
Strickland Leaseholders' Association
Strickland House
Chambord Street
London
E2 7LP
Secretary: Jane Miller
East India Dock Road
Will Crooks TRA
1 Wigram House
Wades Place
E14 0DE
Chair: Sister Christine Frost
Email: nip65@msn.com
Globe Town
Longnor TRA
Longnor Community Centre
2 Bradwell Street
E1 4GP
Chair: Joan Burton
Email: longnortra@gmail.com
Malmesbury
Malmesbury TRA
Caxton Hall
Malmesbury Street
E3 2EE
Chair: Shuba Hussain
Email: malmesburyresidents@gmail.com
Hollybush
St Peter's Square TRA
St Peter's Church Hall
56 Warner Place
E2 7DA
Chair: Colleen Willmott
Email: sptra@mail.com
Teesdale & Hollybush TRA
Kedleston Walk Community Centre
Hollybush Gardens
E2 9RP
Chair: Margaret Cox
Tel: 07940 234826
Email: teesdale.hollybush_tra@yahoo.co.uk
Limehouse
Brunton Wharf TRA
Ground Floor Anglia House
66 Salmon Lane
E14 7PW
Chair: Ian Campbell
Email: bruntonwharftra@hotmail.com
Limehouse Causeway TRA
Limehouse Town Hall,
646 Commercial Road, Limehouse
E14 7HP
Chair: Lucilia Branco
Email: limehousecausewaytra@gmail.com
Pitsea Estate TRA
Ogilvie Community Hall
Ogilvie House
Stepney Causeway
E1 0JP
Chair: Elaine King
Email: pitsea_estate_tra@postmaster.co.uk
Waterview House TRA
Chair: Giammarco Campanella
Email: waterviewtra@gmail.com
LOWCAB TRA
Latham House
Ground floor
community Room
Chudleigh Street
E1 0RD
Chair: Shams Uddin
Lincoln
152-288 Campbell Road Leaseholders Association
Campbell Road
Bow, E3
Watts Grove
Lighthouse Baptist Church
135 Devons Rd
Bow
London
E3 3QX
Chair: Abdul Goni
Email: wattsgrove@gmail.com
Locksley
Locksley TRA
Dora Hall
Dora Street
E14 7TP
Chair: Steve Russell
Email: locksleytra@gmail.com
Ocean North / Ocean South
Ocean Estate Tenants & Leaseholders Association
Community Hall
Anson House Forecourt
Ernest Street E1 4SE
Chair: Brenda Daley
Email: oceanestatetla@mail.com
Old Ford Road
Parkview Residents' Association
The Glass House
161 Old Ford Road
E2 9QB
Chair: Martin Shortis
Email: secretaryparkview@gmail.com
Website: https://parkviewresidents.wordpress.com/
Mulberry House TRA
Mulberry House
Victoria Park Square
E2 9PQ
Chair: Laura Repko
Email: mulberryhousee2@gmail.com
Poplar High Street
St Matthias TRA
St Matthias Community Centre
92 Cottage Street
E14
Chair: Yvonne Taylor
Email: ticktock65@hotmail.co.uk
Roman Road
Sorry, there is no recognised TRA in this neighbourhood.
Shadwell
Shadwell Gardens TRA
Shadwell Community Centre
129 Shadwell Gardens
Cable Street
E1 2QL
Chair: Burhan Uddin
Email: shadwelltra@gmail.com
Tarling West TRA
1a Newton House
Cornwall Street
E1 2QP
Chair: Fokrul Islam
Email: tarlingwest.tra@gmail.com
Sidney
Sidney Street TRA
2 Jarman House
Jubilee Street
E1 3BL
Chair: Tony Hoolaghan
Email: sidneyestatestra117@gmail.com
John's Place TRA
Chair: Vernon Hunte
Email: clarkdamiensidneystreetstra@gmail.com
St Dunstan's
Sorry, there is no recognised TRA in this neighbourhood.
St Stephen's
Sorry, there is no recognised TRA in this neighbourhood.
Wapping
Matilda Residents' Association (leaseholders)
Matilda House
St Katharine's Way
London E1W
Residents' of Oswell and Doughty Association (RODA)
Raine's House
St Katharine's and Wapping
E1W 3RL
Interim Chair: Jane Myerscough
Email: roda.tra.information@gmail.com
If no contact details listed are for your local TRA, please contact Community.Partnerships@thh.org.uk for more information.
For lots of useful information about the role of TRAs, read our handy guide (at the top of the page).
What is a TMO?
A Tenant Management Organisation (TMO) is an organisation set-up by tenants and/or leaseholders to manage their estate/block. Every council tenant in England and Wales has the right to manage the housing services they receive. This is set out in Government guidance.
Each TMO has its own legal contract with the Council, known as the Modular Management Agreement. This agreement outlines what services the TMO is responsible for and what services the Council is responsible for on an estate. The Management Agreement also gives the Council powers to monitor TMOs and act when a TMO is not performing. TMOs usually operate as a co-operative or non-profit making community company. The Council provides TMOs with their own local offices and office equipment including IT. TMOs employ their own staff to provide housing management services to their residents.
How many TMOs are in Tower Hamlets?
There are 4 TMO in Tower Hamlets:
Bancroft (603 properties)
Withy (81properties)
Dennis (75 properties)
Birchfield (24 properties)
What services are TMOs responsible for in Tower Hamlets?
TMOs can choose how much or how little responsibility they want to take over from the Council. The services managed by TMOs vary but in Tower Hamlets, TMO managed services include:
- Day-to-day repairs and maintenance
- Tenancy management
- Caretaking
- ASB
- Rent collection and rent recovery.
In Tower Hamlets, THH and not the TMOs are responsible for major works such as repairing the structure of buildings or installing fire safety equipment. Programs to replace kitchens, bathrooms, doors and windows also remain the responsibility of the THH.
How are TMOs financed?
THH pays TMOs an annual allowance by which is dependent on the size of the TMO and the services it provides. How much allowance each TMO receives is determined by Government guidance.
Are TMOs in Tower Hamlets responsible for fire safety?
As with all Tower Hamlets estates, most aspects of fire safety remain the responsibility of the Council as the landlord.
Tower Hamlets is responsible for:
- Conducting Fire Risk Assessments
- Maintaining fire safety equipment
- Maintaining the structure of buildings
- Maintenance of fire alarms and smoke detectors
- Maintaining fire safety signs
- Carrying out all repairs and improvements related to fire safety
The TMOs role in fire safety is to work with residents to help prevent fire safety hazards, such as blocking access and escape routes or fire hazards in properties. TMOs are also responsible for carrying out regular visual inspections of estates and reporting any concerns to THH.
How are TMOs regulated in Tower Hamlets?
TMOs in Tower Hamlets are closely regulated by THH:
A dedicated THH team is responsible for the regulation and performance management of TMOs in Tower Hamlets.
Government guidance allows THH to act against TMOs which can result in THH in conjunction with the Council taking back certain services or, if necessary, closing the TMO and bringing all services on the estate back under the full control of THH.
THH undertakes reviews of each TMO. Where the Management Agreement is not being met, an action plan is agreed with the TMO Board which is monitored by the TMO team. Formal action can be taken against the TMO if necessary.
TMO performance is monitored by THH and is scrutinised by EMT.
Setting up a TMO
You can set up a TMO in six steps:
- Explore the options for involvement
- Right to manage notice
- Develop business plan training and negotiations
- Competence assessment
- Offer to tenants and then ballot
- Setting up and going live
Becoming a member of a TMO, or starting one yourself, is one way of becoming more involved with your housing services. A group of tenants and/ or leaseholders will start by looking at the options for taking over services.
Council tenants and or leaseholders have the right to set up a TMO provided they have been independently assessed to be competent to manage the proposed services and many secure tenants agree to the TMO in a secret ballot.
If a TMO is set up, you remain as a tenant or a leaseholder of the council and your existing rights are protected.
More information is available from the National Federation of TMOs. If you are interested in setting up a TMO, please contact us.
Contact TMOs
Withy House TMO
Globe Road,
London
E1 4AJ.
T: 020 7702 7674 (Office opening hours - Mon, Wed & Fri 10:00-18:00)
Bancroft TMO
12 Wickford Street
London
E1 5QN
0207 2658343
Birchfield TMO
Birchfield House
Birchfield Street
London E14
Contact: David Lucas
Dennis TMO
Bracken House
Devons Road
London
E3 3RG
0207 987 3834