Skip to main content

What is the Residents' Panel?

The Panel's role is to ensure that the resident voice – in terms of needs, concerns and aspirations, is listened to, heard, and acted upon by THH. Members of the panel will scrutinise the performance of THH and make any recommendations for service improvements.

Membership of the panel is open to 11 local residents, who serve a maximum of three year terms and meet every two months. The panel is usually made up of five tenants, four leaseholds and two private tenants of leaseholders. 

We welcome observers to join meetings.  If you're interested please contact us at for more information.

What does the Panel do?

  • Reviews and monitors customer service performance
  • Challenges and explores underperformance, and identifies areas for improvement
  • Commissions in-depth scrutiny of services (see bottom of page for reports)
  • Makes recommendations 

Who are the current Panel members?

Meeting dates and papers 

Papers from previous meetings are available by clicking on the relevant date.


January 2020

July 2020

September 2020


23 March (6-7:30pm)

25 May (6-7:30pm)

20 July (6-7:30pm)

28 Sept (6-7:30pm) 

23 Nov 2021 (6-7:30pm)

Scrutiny reports 

Communications standards (July 2019)

Retrofitting energy efficiency solutions (Dec 2019)

Strengthening co-regulation (Aug 2020) 

Contact us

Telephone: 020 7364 6092