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Keys and fobs

Replacing fobs

Many blocks have controlled door entry systems for the safety and security of residents. If you lose your key fob, we will replace it, but we charge a fee of £10 each. We do not charge a fee to replace faulty fobs.

We will replace your stolen key fob for free. You must provide a crime reference number (CAD) from the police.

Order your replacement fob in-person at our front counter in Rushmead. Please provide one proof of ID and one proof of address. We take card payments only. We call you when your fob is ready for you to collect. This takes 10 working days.

Proof of ID includes:

Proof of address includes:

  • Birth certificate
  • Marriage certificate
  • Medical card
  • Driving licence
  • Passport
  • Freedom pass
  • Tenancy Agreement
  • Utility bill from last 3 months
  • Letter from the Benefit Agency or Benefits book
  • Council Tax registration
  • A letter from your doctor / GP
  • Electoral Roll registration

New door entry systems

If your block has had a recent upgrade, we will change your old fobs for new ones. There is no cost for this. Take your old fobs to our front counter at Rushmead. We call you when your fob is ready for you to collect. This takes 10 working days.

Assa keys

We can replace your lost Assa key. These cost £10 each. Order your replacement in-person at our front counter at Rushmead when it re-opens.

Gerda keys

Gerda gates are installed on some of our estates to prevent unauthorised parking. To request a new or replacement Gerda key please email or ring 020 7364 5015.

Please note that you will only be issued with a Gerda key if you are authorised to park on the estate. There is a charge of £50 to replace lost Gerda keys.