Our caretakers look after communal shared areas and keep them clean and safe for residents and their visitors.
Caretakers’ responsibilities:
- Cleaning shared areas inside and outside your building
- Graffiti removal
- Sweeping outside your building to all hard surface areas
- Removal of dumped household items and fly-tipping
- Unblocking bin chutes
- Changing of light bulbs
- Removal of weeds
- Fire safety checks
- Reporting of anti-social behaviour and rough sleepers
More details about our Caretaking Team.
The council provides household waste and recycling services. They can also assist with removal of larger items such as furniture, fridges or washing machines.
For more information or to book a bulky waste collection go to LBTH Streetline or call 0207 364 5004.
The council's Pest Control Team provides pest control services. They treat any infestation of rats, mice, cockroaches, bed bugs, flees and wasps and pharaoh ants. They also give advice on how to deal with other pests.
For more information or to make an appointment go to LBTH Pest Control or call 020 7364 5000.
We inspect our communal trees and if required pruned or removed to ensure these are healthy and to minimise any risk they may pose.
Our tree programme includes:
- Regular inspection of all estate trees
- Pruning
- Felling
- Planting of new trees and orchards
- Emergency tree works
- Prevention measures to deal with known diseases
More details about our tree maintenance program.
Our team of in-house gardeners looks after the communal shared green areas of our estates.
Gardeners’ responsibilities:
- Grass cutting
- Pruning of shrubs
- Hedge trimming
- Maintenance of flower beds
- Removal of debris and litter
- Planting including new plants, bulbs and wildflower meadows
- Removal of weeds
- Removal of leaves
- Mulching, fertilising and cultivation
More details about our Gardening Team.
Our Response Team deals with all drainage issues and specialist cleaning tasks on communal shared parts of estates.
Response Team duties:
- Unblocking of communal stack pipes
- Unblocking of communal drains and gullies
- CCTV drains inspections
- Manhole and drain cover repairs
- Regular cleaning of drainage systems
- Graffiti removal
- Jet-washing
- Minor painting jobs
More details about our Response Team.
The concierge service is provided in 5 multi-storey blocks where duties of officers include:
- Regular patrolling of common parts of the building and surrounding area
- Controlling traffic entering the building and maintaining records of all visitors, including deliveries
- Monitoring of CCTV, preventing crime and reporting incidents to relevant authorities (Police, Council, ASB team)
- Spot Cleaning out of hours
- Reporting communal repairs and other issues out of hours
- Maintaining the occurrence book a reporting daily