Pay your service charge

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Thank you for visiting us. This information has now moved to the Your service charge page on the council's website.

Pay service charge onlineopens new window

You can pay by bank card online (links to Tower Hamlets council's web payments 24-hour secure internet payments service). Please have your credit or debit card to hand as well as your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55). A charge is made for credit card payments.

Direct Debit

Paying your charges by direct debit means you can spread the costs over the year, so that you won’t build up a debt that becomes difficult to manage.

It's guaranteed

Three important safeguards protect Direct Debit payments:

An immediate money back guarantee from your bank in the event of an error
Advance notice if the date or amount changes
Your right to cancel any time

It saves you time

Direct Debit takes away much of the hassle out of paying bills and puts an end to queuing at the bank and filling out cheques. You won’t receive letters or calls from us chasing you for payment.

It helps us reduce administration charges

Direct Debit is cheaper than any other payment method. Setting up a Direct Debit is easy. You can choose to pay on 1st, 8th,16th or 24th of the month. To set up a Direct Debit, call us on 020 7364 5015

Bank details for paying your service charge

Standing order

Like Direct Debit, paying by standing order is a safe way to pay bills, makes sure your bills are paid automatically and helps keep costs down - including the leasehold management charges you pay. Unlike Direct Debit, it's not backed by a guarantee. You can choose to make a regular payment from your bank. Just divide the total on your invoice for estimated service charges by the number of payments you will make:

10 monthly payments (April – January) or
Four quarterly payments (April, July, October and January) or
Two six monthly payments (April and October)

Payments must be in advance.

To pay by standing order, simply complete a standing order form and return it to your bank or building society, or set up a standing order directly with your bank or building society over the telephone or online. Please quote the following LBTH payee details:

Sort Code: 60-03-19 Account Number: 75667266

You will also need to quote your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55).

Debit or credit card

Bank Transfer

Don’t let your payment get lost

Whichever way you choose to pay, make sure your payment goes to the right account. Only use the digits for your invoice or payment reference number. Do not use any additional letters or digits. This way we'll be able to match your payment directly to your invoice or payment reference number.

Here are some tips when paying your bill:

Quote your 11 digit invoice number on all your correspondence
Write your 11 digit invoice number on the back of your cheque or postal order (You need to do this even if you are sending an instalment slip. Remember if your cheque or postal order has the correct invoice number on the back, it is easy to match your payment to your invoice number – even if the instalment slip separates from the cheque or postal order.)
Make sure you quote the correct invoice number when you use telephone banking
Check your six-monthly statements. Make sure all payments that you have made show on your account