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Compliments, comments and complaints overview

Learn how we manage your feedback

We always aim to offer excellent services but like any organisation we can make mistakes. We are always pleased to hear when we do a great job or if we get something wrong, and we welcome customer feedback so that we can learn from our mistakes and improve our services.

Complaints during the Coronavirus emergency situation

If you have concerns regarding the service you receive from us, please give us an opportunity to put things right for you by emailing contactus@thh.org.uk. Sometimes we do get things wrong so if after contacting us we have not resolved your concerns and you wish to make a formal complaint please make an online submission using the e-form on the THH website - www@towerhamletshomes.org.uk or email us at contactus@thh.org.uk.

As most of our back office staff are still working remotely, our ability to receive and send post continues to be very limited. In order for us to respond to your complaint please provide an email address and an up to date telephone number.

As we gradually come out of the lock down there will inevitably be a backlog of repairs and follow on works. If you have an existing complaint and you still have outstanding repairs you should have already have received a phone call to get any outstanding works booked in for completion. If this is not the case please send an email to contac tus and we will get this booked in for you. We appreciate your patience whilst we work through the backlog.

 

Filling out a comments, compliments or complaint form online

The following links will take you to the council's compliment, comment or complaints forms. To make sure your complaint gets to the right people, please write ‘THH’ in the reference section.

If you prefer to talk to us call us on 020 7364 5015. You can write to us at: Tower Hamlets Homes, PO Box 66355, London E14 1GU.