By phone
020 7364 5015 for general enquiries 8am-8pm on weekdays and 8am-4pm on Saturdays
0800 376 1637 for 24-hour Repairs Hotline
0800 376 1638 for Repairs Bengali/Sylheti Line
0845 270 2400 for the Homeseekers' Choice Based Lettings Bidding Line
At Our Offices
Our main office is at Jack Dash House.
Our Local Service Centres are located together with One Stop Shops, so that you can access a range of services in one place.
By email
For general enquiries please email: enquiry@towerhamletshomes.org.uk
By Fax
Our general fax number is: 020 7364 7300
Other useful telephone numbers and email addresses:
(during office hours 9am - 5pm on weekdays)
Chief Executive & Secretariat enquiries Tel: 020 7364 7054 Fax: 020 7364 7019 Email: chiefexecutive@towerhamletshomes.org.uk
Communications / media enquiries Tel: 020 7364 7035 Email: communications@towerhamletshomes.org.uk
Customer Services enquiries (compliments, comments, complaints)Tel: 020 7364 3877 Email: customerservices@towerhamletshomes.org.uk
Estate Services enquiriesTel: 020 7536 5675 Fax: 020 7531 1420 Email: estateservices@towerhamletshomes.org.uk
Governance enquiries (including board meetings) Tel: 020 7364 7058/0841 Fax: 020 7364 7088 Email: governance@towerhamletshomes.org.uk
Home Ownership Services and Right to Buy enquiriesTel: 020 7364 0732 Fax: 020 7364 7448 Email: homeownership@towerhamletshomes.org.uk
Job enquiries Tel: 020 7364 5011 Email: jobs@towerhamletshomes.org.uk
Leasehold Dispute Resolution Team Tel: 020 7364 7183 Fax: 020 7364 7448
Lettings and Common Housing Register enquiries Tel: 020 7364 2826 Fax: 020 7364 0236 Email: lettings@towerhamletshomes.org.uk Rents Service enquiries (payment methods) Tel: 020 7364 2200 Fax: 020 7364 6060 Email: rents@towerhamletshomes.org.uk Rents Service enquiries (arrears and statements)Tel: 020 7364 3333 (North Area - Bethnal Green and Bow) Tel: 020 7364 3366 (South Area - South Poplar and Stepney and Wapping) Fax: 020 7364 6060 Email: rents@towerhamletshomes.org.uk Rents Service enquiries (former resident arrears)Tel: 020 7364 3817 Fax: 020 7364 6060 Email: rents@towerhamletshomes.org.uk Resident Engagement enquiries (getting involved) Tel: 0800 783 6845 (free phone number) Fax: 020 7364 7088 Email: residentengagement@towerhamletshomes.org.uk
Service Improvement and Policy enquiriesTel: 020 7364 7506 Fax: 020 7364 7300 Email: strategyandperformance@towerhamletshomes.org.uk
Technical Services enquiries Tel: 0800 376 1637 Email: repairs@towerhamletshomes.org.uk
Tenancy Support Team Tel: 020 7364 5544 Email: tenancysupport@towerhamletshomes.org.uk