Contact us
If you need help, here's how to get in touch
Phone
020 7364 5015
Email
For general enquiries: contactus@towerhamletshomes.org.uk
For rents: rents@towerhamletshomes.org.uk
For service charges: leasehold@towerhamletshomes.org.uk
Online
For general enquiries get in touch using our
online enquiry form.
Write to us
Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14
9YQ.
Repairs Helpline
For when you need to report a repair or ask us about the
progress of a repair that has been already reported. Someone is
available 24 hours, everyday.
Phone: 0800 376 1637 (free from landlines)
Bengali/Sylheti: call between 9am and 5pm on 0800 376 1638 (free
from landlines) or
020 7364 5151
Email: repairs@towerhamletshomes.org.uk
(not for emergency repairs)
Anti-social behaviour
For when you need help or advice on anti-social behaviour
Phone: 0800 917 5918
Your local Housing Office
Out of hours
In an emergency, such as a fire, threat to life or damage to
your home, phone 999 straight away. If you have a housing or repair
emergency in the evening or at the weekend please call our Repairs
Helpline where we can offer you help and advice.
When a specialist response is needed out of hours, our Repairs
Helpline will refer residents to service experts such as
homelessness or environmental health, or to the emergency services
– Police, Ambulance or Fire Service. Please remember we only
provide a 'make safe' service for emergency repairs reported out of
hours and we are only able to repsond where the emergency poses
genuine danger to residents or property. All follow up repairs will
usually be completed the next working day. Special arrangements are
in place to help vulnerable residents during the Out of Hours
period.
Repairs Helpline
Phone 0800 376 1637 or 020 7364
7070