Our Performance
Our performance progress is regularly reviewed across all areas of the business and use this information to measure our successes and identify areas for improvement.
See our latest annual report here.
We collect information, including satisfaction data, from tenants and leaseholders.
Below you will see a recent look at our performance against the 'super 7' measures which were chosen by our Residents Panel.
Jan Super 7 on Biteable.
Changes to what we measure
Regulator of Social Housing - Resident Satisfaction Measures
The Regulator of Social Housing (RSH) has finalised new tenant satisfaction measures (TSMs) for social landlords, including THH. They are the standards that our performance will be judged on and we will publish them regularly from April onwards. There are 22 tenant satisfaction measures, including 12 tenant perception measures and 10 management information measures.
The Regulator only expects this data to be collected from tenants, however we will continue to survey our leaseholders to ensure we have representative views across all residents.