Tower Hamlets Homes to continue managing 22,000 homes on behalf of the council

Posted on Thursday 1st August 2019

THH imanaagement extension

Tower Hamlets Council‘s cabinet agreed last night (Wed 31 July) to extend their management agreement with Tower Hamlets Homes (THH) by eight years.  This means that Tower Hamlets Homes will continue to manage 22,000 homes on behalf of the council.
The agreement will run until 2028 with a possible break clause after four years (in 2024).
An independent options review of THH’s performance as a housing manager, was carried out by housing consultancy, Altair, in April 2019, which included extensive conversations with stakeholders, customers and staff.  A further consultation was then carried out by the council involving all residents.
In May THH was awarded the prestigious Landlord of the Year Award at the Chartered Institute of Housing’s UK Housing Awards.  Other recent wins for THH include the Housing Heroes Frontline Team of the Year award for the caretaking service in June.
The extension of the management agreement reflects marked increases in resident satisfaction and strong performance in areas such as tackling anti-social behaviour and fire safety management.  An extensive Customer Access and Experience transformation programme continues to drive up standards in all areas.

John Biggs, Mayor of Tower Hamlets, said:

 “Tower Hamlets Homes provide thousands of our residents with safe and secure homes in estates that are well looked after.

 “This year they were named as Landlord of the Year, an accolade that echoes what residents have told us about improvements in a number of key areas.

 “I’m pleased that we will continue our partnership and I look forward to working closely with the THH team in the coming years.”
Chief Executive of THH, Susmita Sen, said:
“We’re grateful to the council for giving us the opportunity to build further on the progress we’ve made so far to improve our performance and living conditions for our residents.  I’m looking forward to the next challenge for our organisation - which is to make sure we provide  the best possible service to residents, every time.“
THH is one of only 31 remaining Arms Length Management Companies (ALMOs) from the 69 which were operating in 2009.  

Posted on Thursday 1st August 2019