Report a repair

Repairs Policy

Our repairs policy has details about what repairs we are responsible for as a landlord and what tenants are responsible for.  You can read the policy here.  


If you need to report a repair, change an appointment or you need advice about a repair, please contact us.

By phone

Tel: 0800 376 1637 (free from landlines) or 020 7364 5015 

Or by using the Freephone at:


Use our online service to report a repair (not for emergencies)

Write to us

Tower Hamlets Homes
PO Box 66355
E14 1GU

We respond to emergency repairs within 2 hours and complete with 24 hours. Follow up repairs to tenanted homes are usually completed the next day. Our repairs service out of hours is a make safe service only where there is genuine danger to residents or property.

Missed appointment? Claim £10

You can claim £10 compensation if we make a repairs appointment with you and we don't turn up when we say we will. 

Just let our Repairs Helpline know within 2 working days. We will send you a claim form or you can complete one online by clicking here. You will need your job number in order to submit your claim. You must claim within 30 days.

Disrepair Policy

Our Disrepair Policy has details about housing disrepair and injury claims arising from allegations of disrepair and defective premises, read the policy here.