Report a repair
If you need to report a repair, change an appointment or you need advice about a repair, please contact us.
Tel: 0800 376 1637 (free from landlines) or 020 7364 5015
Or by using the Freephone at:
Use our online service to report a repair (not for emergencies)
Write to us
Tower Hamlets Homes
PO Box 66355
We respond to emergency repairs within 2 hours and complete with 24 hours. Follow up repairs to tenanted homes are usually completed the next day. Our repairs service out of hours is a make safe service only where there is genuine danger to residents or property.
Our repairs policy has details about what repairs we are responsible for as a landlord and what tenants are responsible for. You can read the policy here.