MyTHH

 

 

 

MyTHH is a new system to give you control of your housing services. You can now manage many transactions online whether you’re a tenant or a leaseholder.  MyTHH gives you a live view of rent, service charge accounts and repairs on your property or estate.

Some of the things you can do:

  • View your rent statements and balance
  • View your leasehold account and invoices
  • Log requests directly into THH's customer contact management system
  • View current and previous repairs on your property and communal areas of your block and estate
  • Take part in THH surveys on a range of subjects to help improve our services and where you live

All you have to do is register at my.thh.org.uk Once your details are validated you’ll be automatically given a username and password. Then the rest is up to you.

Win an iPad!

Sign up for a MyTHH account and automatically be entered in to our prize draw.

Terms and conditions apply - to read the full conditions, visit this page.

 

MyTHH FAQs

Click on the link below for a detailed guide to registration:

MyTHH - how to register

I’ve entered all my details and it still doesn’t work
Successful registration for MyTHH requires three pieces of information to be matched with data already held on our systems. These are:

  • Surname
  • Date of birth
  • Payment reference

The surname you need to enter is as it appears on statements, rent notification letters, service charge estimates etc. Alternatively we may not have your correct date of birth on record.

How do I qualify for an account?
You simply need to be a current Tower Hamlets tenant or leaseholder.

What do I need to register?
You will need to enter your Surname, Date of Birth and Payment Reference Number (you’ll find this on your account statement or payment card if you have one), you’ll also need to have an email account.

I don’t have internet access at home. Is there anywhere nearby I can get online?
There are lots of places across Tower Hamlets that offer free internet access and support getting online. Find your nearest venue here

How many accounts can be set up per tenancy?
Where there’s a joint tenancy, both tenants can have an account but must register separately and have different email addresses. Similarly where there is more than one leaseholder each one can have their own account.

What happens if my details are not validated when I try and register?
Please double check you’re entering all details correctly. If the issue persists, please contact us on 020 7364 5015 or contactus@thh.org.uk

I haven’t received my verification email or my change password email
Please check that the email has not been sent to your junk mail folder. (Emails are usually received within a few minutes of registering, but can sometimes take a little longer).

Where can I find my account number?
Most rent or service charge letters will have your account number. It can also be found on your rent or service charge statements and any rent or service charge payment cards you’ve received from us. If you don’t have any of these, please contact us on 020 7364 5015 or contactus@thh.org.uk

What do I do if I have forgotten my password or need to change my password?
Click on the Reset Password button and this will send you an email, to the address you registered with, containing a new password.

I’ve logged in but my details are not correct on the portal, what do I do?
You can use the My Details region to update the information we hold about you including your contact details. For name changes or contact address changes we need to verify this information so you’ll need to contact us on 020 7364 5015 or contactus@thh.org.uk or at a counter location.

My Repairs is not displaying a repair I expected to see.
My Repairs shows repairs orders logged for your property or communal areas that have been active in the past two months. Sometimes repairs may have been logged against the wrong property. You can log a call using Request A Service to enquire about any repairs.

Why are my account balances incorrect?
The rent and leasehold accounts are updated daily, however, there may be some transactions still outstanding. Please wait up to 48 hours for all transactions to be displayed. Payments made through PayPoint or the Post Office may take longer to appear.If you are concerned you can contact us on 020 7364 5015 or contactus@thh.org.uk.

Are transactions relating to my previous tenancy displayed? 
You can see accounts and transactions for previous tenancies or leases if you were a named tenant or leaseholder on those.

How far back do rent or service charge transactions go? 
To the start of the account.

How do I make a suggestion about how to improve the site?
Please email any improvement suggestions to contactus@thh.org.uk