Gas safety checks for tenants

How will I know when my safety check is due?

Before your annual service is due, we'll write to you with an appointment. Please make sure someone is at home to let our gas safety contractor in. If you need to change the appointment, please ring the number we give you to arrange a time convenient to you. After we complete the annual gas safety check we'll give you a copy of the gas safety certificate. If we find a problem during the annual service, we tell you what work needs to be done and when we can fix it.

Please remember it is your responsibility to let our gas contractor into your property. If our contractors can’t get in to carry out the service after 3 attempts, we will issue you with a formal ‘final notice’ warning you that we will begin legal action to gain access to your home. If we need to take legal action, you may be liable for any court costs.

About the Annual Gas Service

Our annual gas service leaflet, produced with residents and our partnering contractor Mears, explains what should happen during your annual gas service. It also tells you what you should do if you have any concerns about how the service was carried out. 

If you have any questions about your annual gas safety check, please ask the engineer when they visit.

  • Annual gas service leaflet



Safety checks for new lets

When you rent a new home managed Tower Hamlets Homes we give you a copy of the gas and electrical safety certificates when you move in.Remember to keep them safe - your gas or electrical supplier may ask to see the certificates when you set up an account.