Pay your service charges

Important: Changes to service charge payment

Please note that the Council has had to change its bank account and you may need to update your records. You should change your LBTH payee details immediately if you pay your service charge by:

  • Standing Order
  • Online banking through your own bank
  • Telephone banking through your own bank

The new details are:

Bank National Westminster Bank plc
Branch 161 Bow Road, London, E3 2SG
Account Name LBTH (SC Collection)
Sort Code 60-03-19
Account Number 75667266

You do not need to take any action if you pay your service charge by:

  • Telephone payment direct to an officer at Tower Hamlets Homes office
  • The Council’s 24 hour automated payment line
  • Post Office
  • Direct Debit
  • By post to the Cashiers Office

Please do not use the old bank account as your payment may be delayed or rejected.

Direct Debit

Paying your charges by direct debit means you can spread the costs over the year, so that you won’t build up a debt that becomes difficult to manage.

It's guaranteed
Three important safeguards protect Direct Debit payments:

  • An immediate money back guarantee from your bank in the event of an error
  • Advance notice if the date or amount changes
  • Your right to cancel any time

It saves you time
Direct Debit takes away much of the hassle out of paying bills and puts an end to queuing at the bank and filling out cheques. You won’t receive letters or calls from us chasing you for payment.

It helps us reduce administration charges
Direct Debit is cheaper than any other payment method. Setting up a Direct Debit is easy. You can choose to pay on 1st, 8th,16th or 24th of the month. To set up a Direct Debit, call us on 020 7364 5015. 


Standing order

Like Direct Debit, paying by standing order is a safe way to pay bills, makes sure your bills are paid automatically and helps keep costs down - including the leasehold management charges you pay. Unlike Direct Debit, it's not backed by a guarantee. You can choose to make a regular payment from your bank. Just divide the total on your invoice for estimated service charges by the number of payments you will make:

  • 10 monthly payments (April – January) or
  • Four quarterly payments (April, July, October and January) or
  • Two six monthly payments (April and October)

Payments must be in advance.

To pay by standing order, simply complete a standing order form and return it to your bank or building society, or set up a standing order directly with your bank or building society over the telephone or online. Please quote the following LBTH payee details:

Sort Code: 60-03-19  Account Number: 75667266

You will also need to quote your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55).

Debit or credit card

Call our automated payment line on 020 7364 5015 (option 2) anytime to make a payment by phone. Have your debit or credit card to hand and your 11 digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55). 


Bank Transfer

Please quote the following LBTH payee details:

Sort Code: 60-03-19 Account Number: 75667266

Have your bank details to hand and your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55).



You can pay by bank card online (links to Tower Hamlets council's web payments 24-hour secure internet payments service). Have your credit or debit card to hand as well as your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55). A charge is made for credit card payments.

By Cheque or Postal Order

Please make your cheque or postal order payable to ‘London Borough of Tower Hamlets’. Write your name, address and your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55). Send the cheque or postal order to: Cashiers Payments, Albert Jacob House, 62 Roman Road, London E2 0PG.


Don’t let your payment get lost

Whichever way you choose to pay, make sure your payment goes to the right account. Only use the digits for your invoice or payment reference number. Do not use any additional letters or digits. This way we'll be able to match your payment directly to your invoice or payment reference number.

Here are some tips when paying your bill:

  • Quote your 11 digit invoice number on all your correspondence
  • Write your 11 digit invoice number on the back of your cheque or postal order (You need to do this even if you are sending an instalment slip. Remember if your cheque or postal order has the correct invoice number on the back, it is easy to match your payment to your invoice number – even if the instalment slip separates from the cheque or postal order.)
  • Make sure you quote the correct invoice number when you use telephone banking 
  • Check your six-monthly statements. Make sure all payments that you have made show on your account