Residents' Panel & Service Development Groups

What is the Residents' Panel?

The Panel's role is to ensure that the resident voice – in terms of needs, concerns and aspirations – is listened to, heard, and acted upon by THH.  Members of the panel will scrutinise the performance of THH and make recommendations for service improvements.

Membership of the panel is open to 11 local residents, who serve a maximum of three year terms and meet every two months. The panel is usually made up of five tenants, four leaseholds and two private tenants of leaseholders.


What does the Panel do?

  • Reviews and monitors customer service performance 
  • Challenges and explores underperformance, and identifies areas for improvement
  • Commissions in-depth scrutiny of services (view our scrutiny reports)
  • Makes recommendations 


Who are the current Panel members?

Dates for future meetings

Residents' Panel meeting papers


Contact us

Telephone: 020 7364 6092



Service Development Groups

Residents can participate in specific consultation workshops and projects to advise and provide feedback  to help shape our priorities and how we deliver services.


All residents can sign up and participate in consultation events/workshop sessions throughout the year. Areas of focus are Customer Services, Repairs, ASB, and Leasehold services. 


If you would like to receive more information or get involved, please get in touch with the Scrutiny and Resident Feedback Team at or by calling 020 7364 6092.