We have received reports of bogus callers in the borough, who are claiming to be employees of THH repairs contractor Mears. Please stay safe and do not allow anyone into your home without carefully checking that they are who they say they are.
What to do if someone calls at your home without an appointment
We will always try and make an appointment with you first, but there are times when we will need to visit homes urgently.
Please note that anyone calling at your home from THH or contractors operating on our behalf will always carry identification.
How to check that callers are genuine
If you receive a visit then please carry out the following safety checks before allowing access:
- Mears staff will always carry photo ID cards, please ask to see this
- Mears staff will wear shirts and clothing with the Mears logo on them
- Mears staff will be driving vehicles which state they are Mears vehicles
Even if callers are wearing work clothing such as high-visibility jackets or carrying tools this does not mean that they are genuine callers.
Bogus telephone callers
In addition to unauthorised people calling at your home, you may also receive fake calls pretending to be from a THH or council representative. Residents have told us that fake calls are being made by people pretending to be from the council's housing department, offering grants for housing repairs.
Contact us to double-check
If you are still unsure about any caller - either in person or on the phone - then please don't let them in or give them your details. Contact our Housing Service Centre on 020 7364 5015 or freephone number: 0800 376 1637 to make sure that any callers are genuine.