Due to the pandemic and ongoing restrictions around safe working practices, social distancing and high demand, we are prioritising emergency and essential repairs at this time. There are long waiting times for telephone calls to be answered due to high volumes of calls.
Any repair that is not an emergency or an essential repair may not be completed until the restrictions are eased further.
Residents are asked to only report repairs by telephone if it is an emergency
How to report non-urgent repairs
Any non-emergency repairs should be reported via MyTHH. This will help us ensure all emergency and essential repairs are attended to as quickly as possible.
What is classed as an emergency or essential repair?
You can view a full list of what constitutes an emergency or essential repair on the website:
https://www.towerhamletshomes.org.uk/uploads/assets/repairs-priorities-during-coronavirus.pdf