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Repairs service - emergency and essential repairs

We are currently prioritising emergency and essential repairs only
Tower Hamlets Homes -
18 January 2021

Due to the ongoing pandemic and with issues such as lockdown restrictions and staff shortages, we are prioritising emergency and essential repairs at this time. There are long waiting times for telephone calls to be answered due to high volumes of calls.

Any repair that is not an emergency or an essential repair will not be completed until the pandemic eases.

Residents are asked to only report repairs by phone if it is an emergency

How to report non-urgent repairs

Any non-emergency repairs should be reported via MyTHH. This will help us ensure all emergency and essential repairs are attended to as quickly as possible.

 

What is classed as an emergency or essential repair?

You can view a full list of what constitutes an emergency or essential repair on the website:

https://www.towerhamletshomes.org.uk/uploads/assets/repairs-priorities-during-coronavirus.pdf

Tower Hamlets Homes -
18 January 2021