Skip to main content

Introducing repair updates by text

Introducing enhanced online repairs reporting and text message appointments
Tower Hamlets Homes -
21 April 2021

From the end of April, we'll be introducing some improvements to the way we contact you about your repairs. If you report a non-emergency repair to us via MyTHH, by phone or email, we’ll send you an SMS text message to let you know when your repair will take place, or if your scheduled repair appointment needs to change.

Initially, we’ll be trialling this system with residents of the Teesdale Estate in Bethnal Green from the end of April before rolling the system out to all Bethnal Green residents and then all THH managed estates by the end of summer.

You’ll know that these messages are from us if the sender is listed as ‘THH'. The text message will look something like this:

THH texts
THH text messages

Later on in the year we’ll be expanding our text message service to bring you updates about communal repairs or issues. If you have a mobile phone registered to your account, we’ll send you a text to let you know about broken lifts or boilers, water outages and door entry system faults.


Introducing enhanced online repairs reporting

Later this year we’ll also be making changes to the way you report a repair using MyTHH. We’ll be introducing a visual tool that will let you tell us much more information about what’s wrong. You’ll be asked to click on pictures of locations and fixtures in your homes to pinpoint exactly where and what the fault is. You’ll also be able to add comments and pictures to give us more details about the repair, and you’ll also be able to choose a day and timeslot for the repair to be carried out.

The graphics below show you what this will look like in MyTHH:

Repair screen within MyTHH
Repair screen within MyTHH
Identify repair
Identify repair

Not registered for MyTHH?

MyTHH is our online platform for managing your THH account. If you are a tenant, leaseholder, garage, or shed owner, you can sign up for an account on this page. We also have a detailed walkthrough that lists all of the information you’ll need to be able to register on this page of our website.

 

Tower Hamlets Homes -
21 April 2021