MyTHH allows tenants and leaseholders to access their own online account and manage a range of services at any time of the day or night. Accounts can be accessed using a variety of devices, including mobile phones and tablets.
What can I do in MyTHH?
Using the My Personal Details service you can update the information we hold about you, including equality and diversity information to help us deliver better services. (Soon you will also be able to update your contact address – which is where we would write to you with essential news such as rent notifications or service charge invoices).
Using the My Contact Details service you can make sure we have your current contact details including phone numbers and your email address. This helps us keep in touch with you by phone, text or email including sending you updates on the progress of repairs.
Using the My Rent Accounts service, if you are a tenant or have a parking space, shed or garage licence you can access your rent account, see a full transaction listing to check payments have been made etc., see any upcoming scheduled payments, and even set up a direct debit.
Using the My Service Charge Account service, if you are a leaseholder, you can view your service charge account and all the invoices related to your property. (We will shortly be releasing a new statement view which will allow leaseholders to download a PDF statement of account).
Using the My Repairs service, if you are a tenant, you can view a list of recent and current repairs for your property. Also, both tenants and leaseholders can view repairs for their block, estate and communal equipment such as lifts, door entry systems and boilers. You can check for updates on these repairs and use the secure messaging function to send us chase ups. You can also request repairs using our reporting system which uses a series of easy-to-follow pictures to identify the correct repair.
Using the Contact Us service you can request a range of different services, including getting a replacement rent card, making a request to have a lodger (tenants only) or matters related to parking, garages, sheds and bike shelters. We will be making new services available over the coming months. You can also see a history of recent contacts you have had with us, whether online, over the phone or face-to-face, including what these were about, when we responded (and were due to respond according to our Customer Promises), and what the outcome was.
Using the My Login Details service you can update your MyTHH login details including resetting your password and memorable question/answer. If you forget your password and cannot login to MyTHH, you can use the password reset option on the login page to reset your password.