Many blocks have controlled door entry systems for the safety and security of residents. If you lose your key fob, we will replace it, but we charge a fee of £10 each. We do not charge a fee to replace faulty fobs.
We will replace your stolen key fob for free. You must provide a crime reference number (CAD) from the police.
To request a new or replacement fob for your block, please ring 020 7364 5015.
New door entry systems
If your block has had a recent upgrade, we will change your old fobs for new ones. There is no cost for this. To request a new or replacement fob, please ring 020 7364 5015.
Assa keys
We can replace your lost Assa key. These cost £10 each. To request a new or replacement Assa key, please ring 020 7364 5015.
Gerda keys
Gerda gates are installed on some of our estates to prevent unauthorised parking. To request a new or replacement Gerda key, please ring 020 7364 5015.
Please note that you will only be issued with a Gerda key if you are authorised to park on the estate. There is a charge of £75 to replace lost Gerda keys.