Fire Safety FAQs

These Frequently Asked Questions (FAQs) have been written in response to the questions we have had on fire safety and following a review by the Tenants and Residents Associations.

If the information you need isn’t here please contact our Housing Service Centre on 020 7364 5015.

1. Who can I report fire safety concerns to?

In an emergency, dial 999 for assistance but do not use this number for any other reason. The London Fire Brigade provide lots of advice on fire safety measures and you can view information on their website at london-fire.gov.uk. You can call them on 020 8555 1200 or email: info@london-fire.gov.uk.

You can also report any concerns you have on commercial properties such as shops beneath flats to the London Fire Brigade or to the Council’s Corporate Health & Safety and Civil Protection Unit on 020 7364 4171.

If you have any fire safety concerns relating to THH properties, please contact our Housing Service Centre on 020 7364 5015.