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Freedom of information

The Freedom of Information Act 2000 provides public access to information held by public authorities.

The Freedom of Information Act 2000 provides public access to information held by public authorities. This includes Tower Hamlets Homes. Information that can be accessed includes reports, documents, emails, maps, sound or video recordings. In some cases there are legal reasons why information may not be released to you. If we do not release information to you because an exemption applies, we will explain why.

The Act also requires all public authorities, including Tower Hamlets Homes, to adopt a Publication Scheme. This outlines information that is routinely published for public access. This includes policies and procedures, minutes of meetings, annual reports and financial information.

How to make a Freedom of Information (FOI) request

Information about Tower Hamlets Homes can be found on our website or accessed through the Publication Scheme.

If you cannot find the information you are looking for on our Publication Scheme, you can make a Freedom of Information Act request by:

  • Filling in our online form Freedom of Information Act request, or
  • Emailing: or in writing at:

    Complaints and Information Team
    Directorate of Governance
    Mulberry Place
    5 Clove Crescent
    E14 2BG

When you submit your request, please give as much detail as possible to help us correctly identify the information you are seeking. If we do need more detail from you to identify the information, we will contact you. If your request does not include a valid email or postal address, we will not process it.

Will there be a charge?

If the information you have requested does not take more than 18 hours of staff time, or costs no more than £450 there will be no charge. The cost of supplying information is calculated based on an hourly rate of £25, as per government guidelines.

The 18 hours can include time to:

  • identify the information is held
  • retrieving the information
  • extracting the information including reading, summarising or editing the information.

If we believe it will take longer than 18 hours or cost more than £450 to comply with the request, then we will calculate the additional time and expenses that may be incurred such as:

  • putting the information into your required format
  • photocopying and printing
  • postage and other forms of communication
  • translation when this has to be done specially

How will we respond?

We can respond by post, email or arranged personal collection, depending on what you prefer. We will provide you with the information requested within 20 days where we can, or tell you why we are unable to do so. If for any reason there is likely to be a delay, we will let you know.

What you can do if you are unhappy about a decision on your request?

If you wish to complain about how your FOI request has been handled, you should first contact the Council’s Complaints and Information Team. If we are unable to help, then you should complain directly to Tower Hamlets Homes through the complaints procedure.

If you are still dissatisfied with Tower Hamlets Homes’ response to your complaint, you have the option to raise the issue with the Information Commissioner at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire

Tel: 0303 123 1113

Visit the Information Commissioner's website for more information.