Skip to main content

MyTHH - Acceptable Use Policy

Please read the terms of this policy carefully before using MyTHH

MyTHH Acceptable Use

Who we are and how to contact us

MyTHH is an online self-service portal operated by Tower Hamlets Homes. THH is registered in England and Wales under company number IP030950 and have our registered office at City Reach, 5 Greenwich View Place, London E14 9NN.

To contact us, please telephone our customer service line on 020 7364 5015 or request a service online.

What’s in these terms?

This acceptable use policy sets out the content standards that apply when you upload content to MyTHH, our online self-service portal (portal), make contact with other users on our portal, link to our portal, or interact with our portal in any other way.

  • By using MyTHH you accept these terms.
  • By using MyTHH, you confirm that you accept the terms of this policy and that you agree to comply with them.
  • If you do not agree to these terms, you must not use MyTHH.
  • We recommend that you save a copy of these terms for future reference.
  • There are other terms that may apply to you
  • Our MyTHH Terms and Conditions also apply to your use of MyTHH.
  • We may make changes to the terms of this policy
  • We amend these terms from time to time. Every time you wish to use MyTHH, please check these terms to ensure you understand the terms that apply at that time.

Prohibited uses

You may use MyTHH only for lawful purposes. You may not use MyTHH:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of MyTHH in contravention of the provisions of our MyTHH Terms and Conditions.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of MyTHH;
  • any equipment or network on which MyTHH is stored;
  • any software used in the provision of MyTHH; or
  • any equipment or network or software owned or used by any third party.

Content standards

These content standards apply to any and all material which you contribute to MyTHH (Contribution), and to any interactive services associated with it.

These Content Standards must be complied with in spirit as well as to the letter. These standards apply to each part of any Contribution as well as to its whole.

We will determine, in our discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • be accurate (where it states facts);
  • be genuinely held (where it states opinions); and
  • comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • be defamatory of any person;
  • be obscene, offensive, hateful or inflammatory;
  • bully, insult, intimidate or humiliate;
  • promote sexually explicit material;
  • include child sexual abuse material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • be in contempt of court;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • impersonate any person, or misrepresent your identity or affiliation with any person;
  • give the impression that the Contribution emanates from us, if this is not the case;
  • advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
  • contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
  • contain any advertising or promote any services or web links to other sites.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the MyTHH Terms and Conditions upon which you are permitted to use MyTHH, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use MyTHH;
  • immediate, temporary or permanent removal of any Contribution uploaded by you to MyTHH;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

The terms of this policy, its subject matter and its formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.