Rent statements and refunds

Rent statements

In 2018 we stopped sending out rent statements to all tenants.

This was because statements were already several weeks out of date by the time they were received and this was frustrating for tenants because the latest up to date position wasn't shown.

An easy way to check your rent balance

Whether you choose to pay by direct debit, credit card or by post, you can check your rent balance and payments online with MyHome at any time day or night.

There are a wide range of services available from MyHome; from ordering a repair to requesting a parking space, so you can also easily check your rent account at the same time.

Saving money and helping the environment

Not having paper rent statements means not having to store or recycle all your old statements. Going paperless is not just good for the environment; it saves us around £50, 000 every year, which we can use to make more improvements to our services like caretaking and repairs.

Rent refunds

If your rent account is in credit, you can leave the extra payment on your account to help you avoid going into debit at a later date, or you can pay slightly less for a while until the credit has gone.

If you would like a credit refund:

• Fill out a rent refund application form
• Return it to us at: Tower Hamlets Homes, Income Team, PO Box 66355, London E14 1GU

We will deduct any charges you owe, for example, housing benefit over payment or service charge arrears before we pay any credit into your bank account.