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Make a complaint

Let us know if you are unhappy with our services

Make a complaint onlineopens new window

You will be sent to our dedicated online form which is managed by Tower Hamlets council.

How does making a complaint work?

Complaints processes can be intimidating, but we've made these simple resources to help make it easier to understand.

complaints process — a infographic of the complaints process

The Housing Ombudsman and your complaint

What is the Housing Ombudsman Complaint Handling Code, how do we comply and how can the Ombudsman get involved in your complaint?

Other useful links

Read our Complaints Policy here

Read our Reasonable Adjustment Policy here