Reporting a Repair
Please call our customer help line on freephone
0800 376 1637.
Our phone lines are open 24 hours a day, 365 days a year.
If you would like to speak to our Bengali/Sylheti line, call
freephone 0800 376 1638 - lines are open
9am to 5pm. If you’re hard of hearing and use a minicom
telephone, call freephone 0800 376 1636 -
lines are open 9am to 5pm.
If you don’t have access to a phone, you can use the freephone at
your Local Service Centre to talk direct
to the customer contact centre.
Or why not
report a repair online?
Or email: repairs@towerhamletshomes.org.uk
When you report a repair….
Please have the following information to hand…..it will help us
help you:
- your name and full address
- a phone number we can contact you on during the
day
- a description of the problem and how serious it is, for example
no central heating or hot water
- if you have young children or if there’s anyone living in
your home who is ill, frail or disabled
- times when someone will so we can carry out the repair
- times to avoid e.g. school drop off or pick up
You can expect us to give the work a deadline to make sure we
deal with the most urgent repairs first.
more about how long will my repair will
take >>
You can make an appointment to get most repairs done at a time
that's best for you, so you don’t have to wait in all day for
someone to turn up.
more about making an
appointment >>
Keeping you safe
To make sure our residents don’t fall prey to
bogus callers, all our repair contractors carry identity cards -
always ask to see it before letting anyone into
your home.
If the contractor can’t show you a card, or you have any
other reason to be suspicious, don’t let them in. Contact the
customer contact centre straight away on 0800 376 1637 or call the
Police.
Our residents' safety is important to us and we will investigate
all calls about bogus callers and, for your peace of mind and with
your agreement, we will call you back to keep you updated.