Repairs Performance

We collect lots of facts and figures about our repairs service that tell us how well we are doing and how we can improve the service we give to you.

We set tough targets for our contractors and partners and we carefully monitor how well they do.

Residents have asked to regularly report:

How quickly we answer your calls.
New technology helps us to identify peak call periods at the Repairs Help Centre. This, in turn, allows us to have the right numbers of staff on duty at the right times to take your calls.

How many repairs we complete within target.
This tells us how well our contractors are performing and where we may need to improve.

Your views and comments.
After your repair has been carried out, we may telephone you to ask how well we did and how satisfied you were with the work. It is only by listening to your views that we can find out what we are doing well and what needs to improve.

You can expect us to regularly publish facts and figures about our repair and other services in our ‘How are we performing’ leaflets. You can download our posters or pick them up from your Local Service Centre.

Download ‘How are we performing – Repairs’ poster here