Emergency Repairs

If you have an emergency repair please call our repair help line on:

0800 376 1637    Phone lines are open 24 hours a day, 365 days a year.

0800 376 1638    If you would like to speak to our Bengali/Sylheti line. 
                         Lines are open 9am to 5pm.

Minicom: 0800 376 1636   If you are hard of hearing and use a minicom telephone. Lines are open 9am to 5pm.

You can also contact your housing office during working hours.

Emergency repairs are things which, if not dealt with very quickly, could cause injury, further damage or major inconvenience.          What do emergency repairs include? >>

You can expect us to complete the work within 24 hours or make it safe if this is not possible.

You must make sure someone is at home to let the contractor in. If you go out and we can’t get into your property, your emergency repair will be cancelled and you will have to report it again.

If we carry out an emergency repair and you are responsible for the repair, you will be charged for the work and call out.     Read more about repairs you’re responsible for >>

Keeping you safe

When someone calls to do your repair always ask to see and check their identification (ID) - all our repair contractors carry ID cards to make sure you don’t fall prey to bogus callers.

If the contractor can’t produce an ID card, do not let them into your home. Contact us straight away on 0800 376 1637 or call the police.

Our residents' safety is important to us and we will investigate all calls about bogus callers and, for your peace of mind and with your agreement, we will call you back to keep you updated.

Smell Gas?

Call National Grid Gas Emergency Freephone Number free on 0800 111 999