Doing your repair - our code of conduct

At the Repairs Service, we’ll do everything we can to provide you with the best possible service. We will:

• send a fully-trained contractor at the appointed time
• always carry official ID and tell you our names
• be polite and never use offensive behaviour or language
• not smoke in your home or use a radio or cassette  
• follow health and safety regulations
• treat your home and property with care and respect
• do the repair (or inspection) you reported and leave your home clean and tidy after the work.

If the contractor can’t do all the work needed on that visit, they will explain why and immediately arrange another appointment with you.

If the problem is being inspected first, the contractor will tell you what needs doing and when it will be done by.

When someone calls to inspect or carry out your repair always ask to see and check their identification - all our repair inspectors and contractors carry ID cards to make sure you don’t fall prey to bogus callers.