Checking identification

Keeping you safe

When someone calls to inspect or carry out your repair always ask to see and check their identification - all our repair inspectors and contractors carry ID cards to make sure you don’t fall prey to bogus callers.

If the inspector or contractor can’t produce an ID card, DO NOT let them into your home. Contact us straight away on 0800 376 1637, or call the police.

Our residents' safety is important to us and we will investigate all calls about bogus callers and, for your peace of mind and with your agreement, we will call you back to keep you updated.