After your repair...
...let us know how we did
Your comments and views are important to us–
they help us improve the service we give to you.
After your repair has been carried out we may
telephone you to ask how we did and how satisfied you were with the
work. We use an independent market research company to do this for
us.
Our call should only take a few
minutes.
Please take the time to let us know how we did. It is only by
listening to our residents that we can find out what we are doing
well and what we need to do better.
Problem with a
repair? Let us know.
Inspecting for quality
We are constantly trying to improve our repair
service to our residents. Our repairs inspectors check over 120
repairs each week to make sure that our contractors continue
to meet the high standards our residents can expect.
Here’s the kind of thing they look
for…..
- the quality of the repair
- the work we asked the contractor to carry out has been
completed
- check you’re happy with the repair (if you tell us you were not
happy with the work or the contractor, you can expect us to
investigate the situation and inspect if it’s a quality issue
and put it right if we agree it’s a problem.)
If we need to check a repair that’s been
carried out, we’ll telephone you or, if it’s a large repair,
we may need to visit.
When somone calls to inspect or carry
out your repair always ask to see and check
their identification. If the inspector or contractor can’t produce
an ID card, do not let them into your home.
Contact us straight away on
0800 376 1637, or call the police.