Reporting a repair
If you need to report a repair, including emergency repairs, or ask us about
the progress of a repair that has already been reported, change an
appointment or need advice about a repair in your home or
neighbourhood, contact our Repairs Helpline. You can get in
touch 24 hours, everyday. Or for more information download your
repair guide or pick up a
copy from your housing office.
Phone
- 0800 376 1637 (free from landlines)
or 020 7364 7070
- Bengali/Sylheti call between 9am and 5pm on
0800 376 1638 (free from landlines) or
020 7364 5151
- 0800 376 1636 (freephone if you are hard
of hearing and use a minicom telephone). Lines are open 9am to
5pm.
If you don’t have access to a phone, use the freephone at
your housing office to talk direct
to the customer contact centre.
Online
Email
Why not attach a picture of your repair to your email?
It could help us diagnose the fault more
easily, which means we may be able to order your repair
straightaway without the need to inspect.
Check your Repairs guide for
more details or pick up a copy from your housing
office.
Emergency repairs
In an emergency, such as a fire, threat to life or damage to
your home, phone 999 straight away. If you have a repair emergency
in the evening or at the weekend please call our Repairs Helpline
where we can offer you help and advice.
Please remember that our Out of Hours
repairs service is a ‘make safe’ service only where there is
genuine danger to residents or property. Follow up repairs to
tenant properties are usually completed the next day. Check your
Repairs guide for more
details.
Leaseholders are responsible for carrying
out their own follow-up repairs and should contact their
contractor to do this. Special arrangements are also,in place to
help, vulnerable residents outside of working hours. If in doubt,
please call our Repairs
Helpline.