Cleaning and caretaking

Your caretakers work hard to keep your neighbourhood clean, tidy and safe. Every day we clean all lifts, lobbies and block entrances, as well as estate areas, paths, roads and parking areas. Every week we clean all stairs, rubbish chutes and chambers.

We also regularly check estate lighting, change light bulbs, clean light shades and adjust clocks when needed, and aim to unblock refuse chutes within 48 hours.

Your caretaking and cleaning schedule

Caretakers also report communal repairs and emergencies such as lift breakdowns. They also keep an eye out for other problems such as crime and anti-social behaviour, and work with your Neighbourhood Housing Team to put things right.

Tough cleaning jobs such as clearing up paint spills or unblocking chutes are dealt with by our caretaking support teams – leaving your caretakers to get on with their regular cleaning programme. Your caretaking support teams work from 8am to 8pm. To report something out of hours, please contact the Repairs Helpline.

If you see something you think we’ve missed please talk to your caretaker, Neighbourhood Housing Officer or join us on our next inspection.

We train all our caretakers to the British Institute of Cleaning Science (BICSc) qualification, the gold standard in professional cleaning. If your caretaker is on holiday or is unwell, we will make sure a replacement looks after your block.

Neighbourhood inspections

We inspect your area every month to make sure it is up to scratch - why not come along and give us your feedback? For more details go to the neighbourhood section of the website.