Emergencies

In an emergency, such as a fire, threat to life or damage to your home, phone 999 straight away. If you have a housing or repair emergency in the evening or at the weekend please call our Repairs Helpline where we can offer you help and advice.

When a specialist response is needed out of hours, our Repairs Helpline will refer residents to service experts such as homelessness or environmental health, or to the emergency services – Police, Ambulance or Fire Service. Please remember that our Out of Hours repairs service is a ‘make safe’ service only where there is genuine danger to residents or property. Follow up repairs to tenant properties are usually completed the next day. Check your Repairs guide for more details.

Leaseholders are responsible for carrying out their own follow-up repairs and should contact their contractor to do this. Special arrangements are also in place to help vulnerable residents outside of working hours. If in doubt, please call our Repairs Helpline. I want more information on leasehold repairs.

Repairs Helpline

Phone 0800 376 1637 or 020 7364 7070