Security around your home

Door entry systems

To help maintain security and prevent unwanted visitors in a block of flats:

Make sure that the door locks behind you.
Never leave the entrance door propped open.
Try not to let strangers follow you in, even if they appear genuine.
Don’t release the door for everyone who buzzes. Only release it when you know who it is.

Visitors to your home

To maintain your personal safety at home:

If you have a door viewer (spy hole), check who’s at the door, before opening it.
If you have a chain, keep it on when you open the door.
If you don’t know the visitor, ask to see some form of identification, and check it carefully.
If you are unsure, ask the visitor to wait outside and telephone the organisation they claim to represent.

All our staff and contractors carry identification – if someone can’t produce an identity card, DO NOT let them into your home – contact us straight away or call the police using 999.

We can also give our repairs staff a password to give you for your peace of mind – let us know if you want this.

Security tips around your home

Take a few simple precautions by following our handy tips to help keep your home safe from burglary and theft:

Mark valuable items with your postcode and house number, or keep a note of serial numbers.
Close your curtains and leave a light on in a main room when you go out in the evening.
Fit a timer device to a livingroom lamp to make the house look as if someone is in when you go away. Let your Neighbourhood Housing Team know if you are going away for a long time.
Arrange with a neighbour you trust to keep an eye on each other’s houses or think about setting up a neighbourhood watch scheme.
Check that all windows and doors are closed when you go out.
Keep any store shed or garage locked if you have one.
Don’t leave your keys or any money where a stranger might find them, see them or reach them through the letter box.

If you are concerned for your safety contact the Police immediately on 999.