Will Tower Hamlets Homes carry out works in my property?
If you ask us to carry out a repair you are
responsible for we may carry out the work but you can expect
us to charge you for it (charges include administration fees and
VAT).
We will carry out works to your property
if:
- not making safe might put you or your neighbours in danger
- you are elderly or vulnerable
- making safe is part of a wider emergency for the block or a
number of homes
- there has been a back surge of dirty water or other hazardous
waste which might affect your health or the health of a
neighbour
In most cases, we will only make safe - you
will need to call out your own contractors to carry out any
follow-up works.
If we carry out any follow up works you are
responsible for, we will re-charge you for it.
More about
carrying out repairs in your property
If we carry out a repair that you are
responsible for, you can expect us to:
- write to you with an estimate for the cost of the repair
(charges will include administration fees and VAT) before we raise
an order and carry out any work.
- we will tell you the cost of emergency repairs over the phone
and confirm in writing as soon as possible
- ask you if you want to go ahead with the repair - and if you
agree -arrange an appointment for the work to be carried out
- send you an invoice setting out the cost of the work - you can
use the payment slip attached to the invoice to pay for the repair
at any bank or post office