Work for us

We are based in one of the most dynamic areas of London, an Olympic borough with ambitious plans for new housing supply, intense regeneration and with an extremely diverse population.

This is an exciting time for our organisation and we need staff who are committed to improving the quality of life of our residents and to delivering the housing service and decent homes they deserve.

Tower Hamlets Homes (THH) is responsible for all aspects of tenant and leasehold management, including income collection, repairs and investment and lettings. THH is responsible for managing almost 22,000 homes (13,000 tenanted, 9,000 leasehold).

We have recently restructured the majority of our services, as well as revising access arrangements and developing our service standards in order to improve the quality and consistency of service delivery. We have an ambitious service improvement plan in place.

Residents are at the heart of what we do and we're working with them through three groups considering service improvement, repairs and investment and resident involvement. This is supported by our Getting Involved Register of over 800 residents, who provide us with views and comments on the housing services they're interested in.

The residents of Tower Hamlets are ethnically diverse with almost half from minority ethnic communities and the population is projected to grow. There is also a projected growth in the elderly population. There are also many residents who require specialist support to remain independant in their own homes.

THH seeks to deliver services that are responsive to community needs and to ensure that opportunities for resident engagement reflect the needs and aspirations of the Borough’s communities.

Our Strategic Priorities

Our key strategic priorities for the first year in the life of THH are:

• Improving Housing Management Performance
• Improving resident focus
• Undertake detailed planning for the delivery of a decent homes programme

Our priorities are aimed at:

• Achieving continuous improvement in the way we work
• Delivering excellent services
• Bringing all homes to the Decent Homes Standard
• Extending resident involvement and engagement.

Our values

Our residents are at the heart of everything we do and this is reflected in our values. These set out the type of service we want to provide both as individuals and as a new organisation:

Quality - We will continuously improve customer services and deliver value for money.

Reliability - We deliver what we promise and keep residents informed of progress.

Collaboration - We will work in partnership, asking for and providing support and sharing success.

Flexibility - We will operate in a responsive way that reflects our residents’ needs and aspirations.

Involvement - We will engage residents and staff in all aspects of our services, consult widely and encourage feedback.

Diversity - We will value everyone’s contribution, provide equal access to involvement and services and tackle any form of unfair discrimination.

Staffing

THH has more than 500 staff, in four key divisions each reporting to our Chief Executive.

Asset Management

Our Asset Management division is central to delivering decent homes and is responsible for securing the resources to not only deliver decent homes but to develop initiatives to improve our estates in partnership with residents and the council. This division is also responsible for all repairs and investment, asset management of homes and lettings, as well as health and safety.

Housing and Customer Services

Our housing and Customer Services division is at the heart of our organisation and contains our key front-line services including local housing services, caretaking, rents, resident involvement, leasehold services and anti-social behaviour.

Finance and Resources

our Finance and Resources division is responsible for all aspects of the financial management of THH. This includes budget setting and management, value for money and risk management, leaseholder service charges, business planning and accounts.

Strategy and Performance

Our Strategy and Performance division is responsible for driving service improvement and leads on policy and planning for THH, as well as being responsible for ensuring high quality communications and board governance.

Why work for Tower Hamlets Homes?