Residents' Working Groups

As part of our engagement strategy we offer opportunities for residents to meet with officers on a regular basis to assist with the monitoring of services and help us to achieve service improvement. 

Residents who are willing and able to commit to regular meetings or activities can get a better understanding of  how we do things, and also  look at how other organisations have made improvements.

Coupled with their first hand experience of services this enables residents to have a really informed and valuable input.

Currently we have three working groups meeting regularly with officers to look at three distinct areas of service.These are: 

-repairs and investment working group

-service improvement working group

-resident involvement working group

Each of these groups is made up of tenants and leaseholders and is lead by the manager of the relevant service. 

Repairs and investment working group
The repairs and investment group addresses both responsive repairs and major works, with particular emphasis on the decent homes programme. 

Service improvement working group
The service improvement group looks at a range of key housing services. This group also has a sub-group focussing on caretaking services.

Resident involvement working group
The resident involvement group looks at the range of ways we engage with residents including giving information, carrying out consultations, supporting resident groups, setting up resident panels and providing training.

Membership of the working groups currently involves attending an evening meeting every month.   

More information

If you would like to know more about residents' working groups, get in touch with the Resident Engagement Team on freephone 0800 783 6845 or email residentenagement@towerhamletshomes.org.uk