The Residents' Panel
The Residents' Panel looks closely at our performance
and makes sure we are doing what we say we are. They also look
at why particular areas are not working well, and
recommend to the Board what they think needs to improve.
The Panel’s focus is on improving the quality
of service we give to residents. They help us make
sure that we take into account the 'resident
experience' when we design and deliver our services. They work
with other resident groups and gets involved in engagement
activities across the borough.
Resident-led Scrutiny Report
In the summer of 2012, the Residents' Panel carried out the first
resident-led in-depth scrutiny exercise of a service run by Tower
Hamlets Homes.
The report sets out the findings of
the residents' group and recommends how the ASB service
can be improved.
About the Panel
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Panel Members
| Pamela
Haluwa |
|
Leaseholder |
|
Bethnal Green |
| Ian
Campbell |
|
Tenant |
|
Stepney Wapping |
| Mike Nulty |
|
Tenant |
|
Stepney Wapping |
| Jacqueline D'Arcy |
|
Leaseholder |
|
Bethnal Green |
| Zoinul Abidin |
|
Tenant |
|
Stepney Wapping |
| Maharan Chowdhury |
|
Tenant |
|
Stepney Wapping |
| Orfhlaith Ni Mhordha |
|
Leaseholder |
|
Bethnal Green |
| Ayesha Rahman |
|
Tenant |
|
Stepney Wapping |
| Rubina Begum |
|
Youth Ambassador |
|
Bethnal
Green |
| Gabrielle Appiah |
|
Youth Ambassador |
|
Bethnal Green |
________________________________________________________________________
Lead Officer
_____________________________________________________________________
What the Panel does:
- Reviews and monitors a range of performance
indicators relating to customer service (whether service standards
or other measures of tenant and leaseholder satisfaction or local
offers or a combination of some or all of these elements);
- Challenges and explores any
under-performance and identify areas for improvement;
- Commissions in-depth scrutiny of any area of
service by drawing on a range of resources: including staff
expertise and additional data, practical support from other
elements of the resident involvement framework and independent
validation or support;
- Makes recommendations based on the evidence
submitted by the scrutiny exercise.
________________________________________________________________________
Terms of reference:
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Minutes of meetings:
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