Resident Inspector - Mystery Shopping
What do Resident Inspectors
Resident Inspectors test our services by acting
They report on the quality of our
service including how easy it is to find out about
specific products or services.
What are the benefits of having resident
For the organisation: it helps us to understand how well we serve
customers and highlights the improvements we might need to
For the resident: it is a way of developing
new skills and building on those you already have. It also gives
you the opportunity to learn about our work and to play a
vital role in helping us improve our service. And it can be a
How do I become a Resident Inspector
Contact us: 020 7364 7174 or email: email@example.com.
We ask you to complete a full day's training
before becoming a mystery shopper. (Training subject to
Tower Hamlets Homes residents can apply.
What skills do you
You will need to:
- Be able to look at services from a
- Use the phone and be able to talk to people
- Complete feedback forms;
- Meet deadlines.
What support do you get to become a
- Questions you will be expected to ask
during your inspection;
- Easy-to-use feedback forms to help you
complete your inspection;
- Support where it’s needed.
How long will each process
We expect residents to take:
- Visit evaluation – max. 45 minutes (includes
travel time) to carry out each shop;
- Telephone evaluation – 10 minutes to carry
out each shop.
Allow another 20 minutes to complete the
Frequency: Mystery shopping
inspections take place every two or three months.
Will you be paid?
No. But we do provide 'Love to
shop' vouchers to encourage residents to take part:
- £15.00 (voucher) - per visit only;
- £ 5.00 (voucher) - per telephone, email, and
postal enquiry only.
Please click the links below to find out about
the results of our latest mystery shopping: