Our Local Offer
The way in which public housing is regulated changed last year.
A part of this change in regulation National Standards were
introduced, which with the help and agreement of residents we must
respond to locally. The regulatory requirements call this the
‘local offer’ and require that we have our ‘offer’ in place
by April 1st 2011.
Tower Hamlets Homes has met the requirement
and has in place an ‘offer’ made up of three parts:
Service standards –
these were developed by working with our Resident Service
Improvement Groups to make sure our standards reflect their
priorities. For more
information on our service standards, see
here:
Neighbourhood commitments – a
neighbourhood action plan for every neighbourhood based on what
residents have told us is important. For more information about the
Neighbourhood Action Plan in your area, check
out your local Neighbourhood newsletter
Individual commitments – our
response to the needs of individual residents based on what they
tell us about themselves and their needs. See Extra Support for
Residents for more information.
In addition, we have worked with the Council
and Tower Hamlets Housing
Forum to agree a set of standards shared by all public housing
providers for:
- Repairs – appointments, satisfaction and
cost
- Value for money – involving residents in
contract procurement and monitoring, letting residents know how
money is spent, comparison of caretaking costs with other
landlords and options for residents to pay for a higher level of
service
- Anti-social behaviour – fuller
information on the website about the steps that can be taken to
address anti-social behaviour