Our vision and values
Our vision is to achieve 3 stars by 2012. 3 stars is an
independent assessment by the Audit Commission that we provide
excellent services. To achieve this we have a
number of plans in place to ensure we provide efficient and
effective services which
give the best possible value for money.
Our Service Standards outline the standards to which we aim to
provide our services, so you know what to expect from us. You can
read all of our Service Standards on our
website.
Our values
Our values are based on our everyday
behaviours and all our staff easily can identify with them.
- Dedication - Going the extra mile.No
excuses.Finishing what we start.
- Courage - Being courageous about change -
admitting when we are wrong.
- Knowledge - Asking people what they want - not
assuming we know.
- Integrity - Doing what we say and getting back
to people. Being judged by our actions.
- Action - Getting the basics right. Tackling
problems head on together.
- Fairness - Being fair and ethical - in
everything we do.
- Attentiveness - Listening to people to make
sure we are doing the right thing.
- For Residents - We do things with
respect, honesty and clarity