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Our vision and values

 

Our vision is to achieve 3 stars by 2012. 3 stars is an independent assessment by the Audit Commission that we provide excellent services. To achieve this we have a
number of plans in place to ensure we provide efficient and effective services which
give the best possible value for money.

Our Service Standards outline the standards to which we aim to provide our services, so you know what to expect from us. You can read all of our Service Standards on our website.

 

Our values

Our values are based on our everyday behaviours and all our staff easily can identify with them.

  • Dedication - Going the extra mile.No excuses.Finishing what we start.
  • Courage - Being courageous about change - admitting when we are wrong.
  • Knowledge - Asking people what they want - not assuming we know.
  • Integrity - Doing what we say and getting back to people. Being judged by our actions.
  • Action - Getting the basics right. Tackling problems head on together.
  • Fairness - Being fair and ethical - in everything we do.
  • Attentiveness - Listening to people to make sure we are doing the right thing.
  • For Residents - We do things with respect, honesty and clarity

 

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.