Our vision and values
The Audit Commission awarded Tower Hamlets Homes a two-star
rating with promising prospects for further improvement in February
2011.
Our Service Standards outline the standards to which we aim to
provide our services, so you know what to expect from us. You can
read all of our Service Standards on our
website.
Our vision
By 2014 we will provide the best housing services in
Tower Hamlets.
We will:
– achieve the highest rate of resident
satisfaction
– have the highest performance for the money we
spend
– ease overcrowding through reducing
under-occupation and illegal sub-letting by a third
– have a workforce that reflects the community
we serve through creating opportunities
for BME staff and Women staff to progress into more
senior positions.
Our values
Our values are based on our everyday
behaviours and all our staff easily can identify with them.
- Dedication - Going the extra mile.No
excuses.Finishing what we start.
- Courage - Being courageous about change -
admitting when we are wrong.
- Knowledge - Asking people what they want - not
assuming we know.
- Integrity - Doing what we say and getting back
to people. Being judged by our actions.
- Action - Getting the basics right. Tackling
problems head on together.
- Fairness - Being fair and ethical - in
everything we do.
- Attentiveness - Listening to people to make
sure we are doing the right thing.