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We Speak Your Language


Language posterLanguage is a common barrier to accessing housing provision. Almost 10% of residents have asked us to communicate with them in a language other than English – over 1500 households.  Bengali is the most commonly required language, followed by Somali.  There is also a growing need for eastern European languages, such as Polish.   

"We Speak Your Language" is an innovative project which has made Tower Hamlets Homes’ services more accessible to residents who can’t speak or read English.

As a result of the project, a number of improvements have been made to the way that we deliver services.  These include:

As a result of the project, the number of Bengali-speaking residents who feel that Tower Hamlets Homes keeps them informed about their housing services has risen; in 2010/11 it was just 59% - now it is over 76% in 2012/13 (year to date). 

In the same period, the number of Bengali-speaking residents accessing THH’s services has increased from 80% to 95%.  The number of Somali residents accessing our services has also increased, from 59% to 85%.

 

Contact:

James Caspell, Customer Insight and Diversity Coordinator
Telephone: 020 7364 6137
Email: james.caspell@towerhamletshomes.org.uk 

 

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Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.