All About You
To plan our services, it is vital that we
collect information to understand residents and any individual
needs. We have been using questions in our ‘All About
You’ form to collect this information. As a public body
the Equality Act 2010 requires us to meet certain duties.
Help us to help you
You may be given the form to complete by one of our officers, or
receive a phone call to provide an opportunity to give us this
information over the phone, if you wish to.
This information tells us where to direct our
services and helps us to make sure that you get the right support
and advice. If we can better understand what types of people are
most likely to use our services, we can better provide our
residents with the opportunity to access those services. For
example, we now know that:
- The majority (56%) of our tenanted properties
are female-headed households, which national research indicates are
more likely to be over-crowded;
- Over three-quarters of our tenants are from a
Black or Minority Ethnic groups;
- At least 13 per cent of tenants are living in
- The most widely spoken languages of our
residents - other than English - are Bengali, Somali, Polish,
Chinese, Vietnamese, Turkish and Arabic;
- Over 20% of Tower Hamlets Homes’ tenants are
- Over 200 residents are wheelchair users, over
300 are blind or have low vision and over 400 residents are deaf or
hard of hearing.
So, if you’re asked please help us by answering as many
questions as you feel comfortable with. Remember all of our
questions are optional, but if we know more about you and your
needs, we can help to improve the service we provide to you.
If you have any questions about this, or need any help, just ask
any member of staff. We'll be happy to help.
James Caspell, Customer Insight and
Telephone: 020 7364 6137